FREQUENTLY ASKED QUESTIONS
Discover helpful information in our FAQ section — your go-to resource for quick answers on managing your account, handling transactions, ensuring security, and much more, all in one easy-to-access location.
1. How do I find the nearest branch or ATM?
You can withdraw money from ATMs located all over the world. The nearest digital fintech branch is in your pocket. With the online banking system, BatBank is always with you.
2. What should I do if I lost my card or it was stolen?
If your card is missing, let us know immediately. We’ll block your card immediately and you need to make KYC again then new card will be prepared and sent to you. To report a lost or stolen card, call BatBank at the customer service number.
3. What is your customer service number?
BatBank Support Contacts: WhatsApp: +62 852-8094-8830 Call Center: +62-21-577-0067 Customer Service: Email: cs@batbank.co.id Support: Email: support@batbank.co.id
4. How do I reset my pin?
You can get the password renewal code by saying you forgot your password or contacting BatBank from BatBank customer service.